Terms of Service

Last updated: 2026-03-26

Welcome to SilkPulse. These Terms of Service ("Terms") govern your access to and use of the SilkPulse website located at trysilkpulse.com, including any content, functionality, products, and services offered on or through the website (collectively, the "Service"). Please read these Terms carefully before using our Service.

1. Acceptance of Terms

By accessing, browsing, or using the SilkPulse website, placing an order, creating an account, or otherwise engaging with our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these Terms, you must not access or use the Service. Your continued use of the SilkPulse website following the posting of any changes to these Terms constitutes acceptance of those changes.

• You must be at least 18 years of age, or the age of legal majority in your jurisdiction, to use this Service.
• If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.
• You agree to comply with all applicable local, state, national, and international laws and regulations in connection with your use of the Service.

2. Use of Service

SilkPulse grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service for personal, non-commercial purposes, subject to these Terms.

2.1 Permitted Use

You may use the SilkPulse website to browse products, place orders, manage your account, and engage with content provided by SilkPulse. All use must be lawful and in accordance with these Terms.

2.2 Prohibited Use

You agree not to use the Service in any manner that could damage, disable, overburden, or impair the Service. Specifically, you shall not:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
• Attempt to gain unauthorized access to any portion of the Service, other accounts, computer systems, or networks connected to the Service.
• Use any automated system, including bots, crawlers, scrapers, or similar tools, to access the Service for any purpose without the express written permission of SilkPulse.
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from SilkPulse.
• Transmit any viruses, worms, malware, or other harmful or destructive code through the Service.
• Interfere with or disrupt the integrity or performance of the Service or the data contained therein.
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
• Harvest or collect personal information of other users without their consent.

SilkPulse reserves the right to terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.

2.3 Service Availability

SilkPulse strives to ensure that the Service is available at all times. However, we do not guarantee that the Service will be uninterrupted, timely, secure, or error-free. We reserve the right to modify, suspend, or discontinue the Service, or any part thereof, at any time without notice.

3. Intellectual Property

The Service and its entire contents, features, and functionality — including but not limited to all information, software, text, displays, images, video, audio, design, selection, and arrangement thereof — are owned by SilkPulse, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

3.1 Trademarks

The SilkPulse name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of SilkPulse or its affiliates. You must not use such marks without the prior written permission of SilkPulse. All other names, logos, product and service names, designs, and slogans on the Service are the trademarks of their respective owners.

3.2 Content Restrictions

You may not modify, reproduce, distribute, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Service, except as follows:

• Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
• You may store files that are automatically cached by your web browser for display enhancement purposes.
• You may print or download one copy of a reasonable number of pages of the website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.

3.3 User-Submitted Content

If you submit any content to SilkPulse, including but not limited to reviews, comments, photographs, or feedback, you grant SilkPulse a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You represent and warrant that you own or control all rights to the content you submit and that such content does not violate the rights of any third party.

4. User Accounts

4.1 Account Creation

To access certain features of the Service, you may be required to create an account. When you create an account with SilkPulse, you must provide accurate, complete, and current information. Failure to do so constitutes a breach of these Terms, which may result in immediate termination of your account.

4.2 Account Security

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your account. You agree to:

• Create a strong, unique password that you do not use for any other website or service.
• Notify SilkPulse immediately at support@trysilkpulse.com upon becoming aware of any breach of security or unauthorized use of your account.
• Ensure that you log out of your account at the end of each session, particularly when accessing the Service from a shared or public device.

SilkPulse will not be liable for any loss or damage arising from your failure to comply with the above requirements.

4.3 Account Termination

You may deactivate your account at any time by contacting us at support@trysilkpulse.com. SilkPulse reserves the right to suspend or terminate your account at our sole discretion, without notice, for conduct that we determine violates these Terms, is harmful to other users, to SilkPulse, or to third parties, or for any other reason.

5. Purchases and Payments

5.1 Product Information

SilkPulse strives to provide accurate product descriptions, images, and pricing on our website. However, we do not warrant that product descriptions, images, pricing, or other content on the Service is accurate, complete, reliable, current, or error-free. If a product offered by SilkPulse is not as described, your sole remedy is to return it in accordance with our Return Policy.

5.2 Pricing and Availability

All prices displayed on the SilkPulse website are listed in United States Dollars (USD) unless otherwise specified. Prices are subject to change without notice. SilkPulse reserves the right to modify or discontinue any product at any time without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of any product.

In the event of a pricing error, SilkPulse reserves the right to cancel any orders placed at the incorrect price. If your order is canceled due to a pricing error, we will notify you and issue a full refund to your original payment method.

5.3 Order Acceptance

Your placement of an order through the Service constitutes an offer to purchase the products in your order. All orders are subject to acceptance by SilkPulse. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product or service availability issues.
• Errors in product or pricing information.
• Errors in your order.
• Suspected fraudulent or unauthorized activity.
• Issues identified by our credit and fraud avoidance systems.

If your order is canceled after your payment has been processed, SilkPulse will issue a full refund to your original payment method.

5.4 Payment Methods

SilkPulse accepts various forms of payment as displayed at checkout. By submitting your payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize SilkPulse to charge your payment method for the total amount of your order, including applicable taxes and shipping fees.

All payment processing is handled by secure third-party payment processors. SilkPulse does not store your full credit card information on our servers. You agree to comply with all terms and conditions imposed by the applicable payment processor.

5.5 Sales Tax

Applicable sales tax will be calculated and added to your order total at checkout based on the shipping destination and current tax regulations. SilkPulse collects and remits sales tax in jurisdictions where we are required to do so by law.

6. Shipping and Delivery

6.1 Shipping Methods and Timeframes

SilkPulse offers various shipping options as displayed at checkout. Estimated delivery times are provided for informational purposes only and are not guaranteed. Delivery times may vary based on your location, the shipping method selected, and other factors beyond our control.

6.2 Shipping Destinations

SilkPulse currently ships to addresses within the United States and select international destinations. Shipping availability and rates may vary by location. Any applicable customs duties, import taxes, or brokerage fees for international orders are the sole responsibility of the customer.

6.3 Order Processing

Orders are typically processed within one to three business days after payment confirmation. You will receive a confirmation email with tracking information once your order has shipped. Processing times may be extended during peak periods, promotional events, or due to unforeseen circumstances.

6.4 Risk of Loss

All items purchased from SilkPulse are shipped pursuant to a shipment contract. The risk of loss and title for such items pass to you upon delivery of the items to the carrier. If your package is lost or damaged during transit, please contact us at support@trysilkpulse.com so we can assist you in filing a claim with the carrier or arranging a replacement.

6.5 Delivery Issues

SilkPulse is not responsible for delays caused by the shipping carrier, incorrect or incomplete shipping addresses provided by the customer, weather events, natural disasters, or other circumstances beyond our reasonable control. It is your responsibility to ensure that the shipping address provided at checkout is accurate and complete.

7. Limitation of Liability

7.1 Disclaimer of Warranties

The Service and all products sold through the Service are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. To the fullest extent permitted by applicable law, SilkPulse disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

SilkPulse does not warrant that the Service will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Service or the servers that make it available are free of viruses or other harmful components.

7.2 Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall SilkPulse, its directors, officers, employees, agents, affiliates, suppliers, or licensors be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or in connection with:

• Your access to or use of, or inability to access or use, the Service.
• Any conduct or content of any third party on the Service.
• Any content obtained from the Service.
• Unauthorized access, use, or alteration of your transmissions or content.
• Any products purchased through the Service.

In no event shall the total aggregate liability of SilkPulse for all claims arising out of or relating to the use of the Service or any product purchased through the Service exceed the amount you actually paid to SilkPulse for the specific product or service giving rise to the claim during the twelve (12) months preceding the event giving rise to such liability.

7.3 Indemnification

You agree to defend, indemnify, and hold harmless SilkPulse, its directors, officers, employees, agents, affiliates, suppliers, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to attorney's fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

8. Governing Law

8.1 Applicable Law

These Terms of Service and any separate agreements whereby SilkPulse provides you services shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

8.2 Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may pursue resolution through binding arbitration administered in accordance with the rules of the American Arbitration Association.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against SilkPulse.

8.3 Jurisdiction and Venue

To the extent that any legal proceeding is permitted under these Terms, you agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in the State of Delaware for the purpose of litigating any such claims or disputes.

8.4 Severability

If any provision of these Terms is held to be unenforceable or invalid by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions of these Terms shall remain in full force and effect.

9. Changes to Terms

SilkPulse reserves the right, at our sole discretion, to modify, update, or replace these Terms of Service at any time. Changes will be effective immediately upon posting to the website. The "Last updated" date at the top of this page indicates when these Terms were last revised.

It is your responsibility to review these Terms periodically for changes. Your continued use of the Service following the posting of revised Terms means that you accept and agree to the changes.

If we make material changes to these Terms, we will make reasonable efforts to notify you, which may include:

• Posting a prominent notice on the SilkPulse website.
• Sending an email notification to the address associated with your account.
• Displaying a notification within your account dashboard.

If you do not agree to the revised Terms, you must stop using the Service and, if applicable, close your account.

10. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, please contact us using the information below:

SilkPulse

• Website: trysilkpulse.com
• Email: support@trysilkpulse.com

We aim to respond to all inquiries within two to three business days. For urgent matters related to your order or account security, please include "URGENT" in your email subject line so we can prioritize your request.

Thank you for choosing SilkPulse. By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.