Refund Policy

Last updated: 2026-03-26

At SilkPulse, your satisfaction is at the heart of everything we do. We stand behind the quality of our products and want you to feel completely confident with every purchase. If for any reason you're not thrilled with your order, our hassle-free refund policy is here to make things right.

Our Promise: We believe you deserve to love what you buy. That's why every SilkPulse purchase is backed by our 90-Day Satisfaction Guarantee — no stress, no hassle, just honest support from a team that genuinely cares.

90-Day Return Window

We offer a generous 90-day return window from the date your order is delivered. If 90 days have passed since your delivery date, unfortunately we are unable to offer a refund or exchange.

The 90-day period begins on the date your package is marked as delivered by the carrier.
Returns received at our facility after the 90-day window has closed may not be eligible for a refund.
If you're approaching the end of your return window and need a little extra time, please reach out to us — we're happy to work with you on a case-by-case basis.

Condition of Returns

To ensure a smooth return experience, please make sure your items meet the following conditions before sending them back:

Unused or gently tried: Items should be in new or like-new condition. We understand you may need to try a product to know if it's right for you, and that's perfectly fine.
Original packaging: Whenever possible, please return items in their original packaging, including any boxes, dust bags, or protective materials.
All components included: Please include any accessories, tags, documentation, or bonus items that came with your purchase.
Clean and undamaged: Items should be free from stains, odors, pet hair, and any signs of extended use or damage caused after delivery.

We understand that life happens. If your item doesn't perfectly meet these conditions, please still reach out to our team. We'll do our best to find a fair solution for you.

Refund Process

We've designed our refund process to be as simple and transparent as possible. Here's how it works:

Step 1: Initiate Your Return

Contact our support team at support@trysilkpulse.com with your order number and the reason for your return. We'll respond within 24 hours with a return authorization and detailed instructions.

Step 2: Ship Your Item Back

Pack your item securely and ship it to the return address provided by our team. We recommend using a trackable shipping method so you can monitor your return in transit. Please note that return shipping costs are the responsibility of the customer unless the return is due to a SilkPulse error or a defective product.

Step 3: Inspection and Approval

Once we receive your return, our team will inspect the item within 3 to 5 business days. We'll send you an email confirmation once the inspection is complete and your refund has been approved.

Step 4: Receive Your Refund

Approved refunds are processed to your original payment method. Please allow the following timeframes for your refund to appear:

Credit or debit cards: 5 to 10 business days after approval
PayPal: 3 to 5 business days after approval
Other payment methods: Up to 10 business days after approval, depending on your financial institution

If you haven't received your refund within the expected timeframe, please check with your bank or credit card provider first, as processing times can vary. If you still need help, contact us at support@trysilkpulse.com and we'll investigate right away.

Non-Refundable Items

While we strive to accommodate every return request, certain items are not eligible for refunds due to hygiene, safety, or customization reasons:

Gift cards: All SilkPulse gift card purchases are final and non-refundable.
Personalized or custom-made items: Products that have been customized, monogrammed, or made to order specifically for you cannot be returned.
Intimate or hygiene-sensitive products: For health and safety reasons, items classified as intimate or hygiene-sensitive are non-refundable once opened or used.
Final sale items: Products marked as "Final Sale" or "Non-Returnable" at the time of purchase are excluded from our return policy.
Bundled promotional items: Items received as part of a free promotional offer or gift-with-purchase may not be individually refunded.

If you're unsure whether your item qualifies for a return, don't hesitate to ask us before placing your order or initiating a return. We're always happy to clarify.

Exchanges

Need a different size, color, or product? We're happy to help you find the perfect match.

How to Request an Exchange

Email our team at support@trysilkpulse.com with your order number and the details of the item you'd like instead.
Our team will confirm availability and provide you with return instructions for your original item.
Once we receive and inspect your returned item, we'll ship out your replacement promptly.

Exchange Shipping

If the exchange is due to a SilkPulse error (wrong item shipped, incorrect size sent, etc.), we'll cover all shipping costs for the exchange.
For preference-based exchanges (you'd like a different color, style, etc.), return shipping is the customer's responsibility, but we'll ship the replacement item to you free of charge.
If the replacement item is of higher value, we'll notify you of the price difference before processing the exchange.

The fastest way to get the item you want is sometimes to return the original for a refund and place a new order. Our team can advise you on the quickest option based on your situation.

Damaged or Defective Items

We take great care in packaging and shipping every SilkPulse order, but we know that sometimes things can go wrong in transit. If your item arrives damaged, defective, or is not what you ordered, we want to fix it immediately.

What to Do If Your Item Arrives Damaged

Document the damage: Please take clear photos of the damaged item, the packaging, and any shipping labels. This helps us resolve your case quickly and improve our processes.
Contact us within 48 hours: Email support@trysilkpulse.com with your order number, a description of the issue, and the photos you've taken. While we accept damage claims throughout the 90-day return window, reporting within 48 hours helps us expedite your resolution.
We'll make it right: Depending on your preference and product availability, we'll send a free replacement, issue a full refund, or offer store credit — whichever works best for you.

Our Commitment on Damaged Items

You will never pay return shipping on a damaged or defective item. We'll provide a prepaid return label or arrange a carrier pickup at no cost to you.
Replacement items are shipped with expedited delivery at no additional charge.
If the same product is out of stock, we'll offer you a full refund or help you choose an alternative product of equal or greater value.

Late or Missing Refunds

If you've been approved for a refund but haven't seen it reflected in your account yet, here are a few steps to try:

Check your bank account or credit card statement again. Sometimes refunds take a few extra days to post, depending on your financial institution.
Contact your credit card company or bank. There is often a processing period before a refund is officially posted to your account.
Reach out to us. If you've completed the steps above and still haven't received your refund, please email us at support@trysilkpulse.com and we'll look into it right away.

Contact Us

We're real people who genuinely care about your experience with SilkPulse. If you have any questions about our refund policy, need help with a return, or just want to chat about which product is right for you, we'd love to hear from you.

Email: support@trysilkpulse.com
Website: trysilkpulse.com

Our support team is available Monday through Friday and typically responds within 24 hours. We'll do everything we can to ensure you walk away happy — that's the SilkPulse promise.

Thank you for choosing SilkPulse. Your trust means the world to us, and we're committed to delivering not just exceptional products, but an exceptional experience from start to finish.